Helping you make discoveries sooner

Services designed to help you accelerate your research

Instrument Services & Training

Illumina service and support teams provide a full suite of accurate and expedient product support and training solutions. These services are designed to maximize performance and productivity, assist with regulatory compliance, and enable researchers and clinicians to find the answers they seek while delivering a delightful customer experience.

Introducing a World of Support

From quick startup to hands-on training, Illumina is here to help labs maximize efficiency and accelerate their progress.

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In addition to the one-year basic service warranty included with your new purchase, we offer instrument maintenance, repair, and qualification solutions. From basic to fully dedicated on-site options, we strive to anticipate your needs and exceed your expectations, including reagent replacement if one of our instruments fails during its service-plan coverage.

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Product Support Services for Your Needs

Whether you want to maximize your investment, achieve peak performance, or minimize interruptions, we are here to help.

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Work with expert Illumina instructors to get hands-on training or find online courses to fit your schedule.

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Instrument Service Plans

Many labs appreciate both the additional peace of mind and the fast, on-site service we offer with no hidden fees or extra costs.

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On-Demand Services

We offer service and support for instruments not under warranty or service contract.

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Qualification Services

We strive to help labs comply with standards and regulatory requirements. Our qualification services ensure that each Illumina instrument is tested, validated, and operating according to specifications. Certified engineers perform these services on-site and deliver an audit-ready report.

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Informatics Consulting Services

We offer consulting services for simple to complex data analysis by leveraging Illumina software expertise and skillsets across bioinformatics, web development, data science, and systems integration.

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Instrument Support

Our award-winning, highly trained technical experts provide service and support to get you results. Our technical support lines are staffed with numerous PhD experts, and our field service staff members are willing to go the extra mile to help you succeed.

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