Medical Information & Resources

Do you have a medical question concerning an Illumina product? Contact us using the form below to receive evidence-based medical information.

For general inquiries, please complete the form found on our contact page.

Fill out the required information below. Medical Information Requests will be reviewed during our regular business hours. The target response time is 5 business days.

Illumina is a medical device company and not a substitute for professional advice from health care providers. Responses to Medical Information Requests are not intended to be medical advice. We cannot provide guidance to customers regarding what findings to report or what should and should not be stated on a laboratory report. The Illumina website may contain medical information about Illumina devices and assays that are not applicable to your country and may not be consistent with the locally approved intended use indication. For details, refer to your local package insert for the relevant product.

Health care providers may use this form to submit requests for medical and scientific information related to Illumina products. If you are a patient or caregiver, please consult with your physician. For any medical emergency or clinical advice, please consult your physician.

To be sure Medical Information emails make it to your inbox, please add the @mail.veevavault.com domain to your email whitelist.