At Illumina, the security of our employees, our customers, and genomic and personal data is our priority. We are committed to investigating all reported security issues. If you suspect a vulnerability or breach, let us know immediately.
To report a security concern or suspected vulnerability, email techsupport@illumina.com. Security threats can include:
We strive to address and respond to each reported issue as quickly as possible. To help us meet this goal, we ask you to include any relevant supporting documentation with your report. All information you provide will remain confidential and will not be shared without your permission. After you submit a report, we’ll confirm receipt and provide status updates as we investigate the issue.
We evaluate and classify security issues using the industry-standard Common Vulnerability Scoring System (CVSS). It helps us contextualize the risk and make an informed decision about how to respond.
After you submit a report, we will determine whether the security vulnerability poses a significant risk. If needed, we will contact you for further information. After the investigation is complete, we’ll communicate the results and our plan to resolve the threat and notify the public. If we are unable to validate the reported issue, we will notify you.
If the vulnerability or security breach involves a third-party product (such as an application in BaseSpace Sequence Hub), we will inform the third party.
If a security threat requires public notification, we will coordinate an announcement with you. We ask that you do not share any information related to a vulnerability or security breach with the public, including via social media, until we have investigated and addressed it. We also ask you to refrain from sharing any customer data.