Unify your online business with MyIllumina

When you register for a MyIllumina account, you will be able to order products online, manage product shipments, get instrument run insights, and more—all from a personalized dashboard. MyIllumina allows you to bring your online business with Illumina together in a single platform, where you can manage product orders and get valuable business insights.

MyIllumina: a unified eCommerce platform

MyIllumina unifies your online business with Illumina, providing you with order management, real-time instrument and lab management, self-service support tools, and more.

At its core, MyIllumina is a self-service eCommerce platform where you can order products online, manage shipments and deliveries, and gather insights into critical lab operations—all in one place. It combines easy online product ordering with advanced insights into critical lab processes. And that’s just the start.

MyIllumina order management screen
Order products online
  • Order products online through MyIllumina on Illumina.com quickly and efficiently
  • Quickly search products, add them to a cart, and purchase quotes in one location
  • Add quoted and non-quoted items to a cart and check out with ease
  • Create blanket purchase orders
Manage orders and shipments in MyIllumina
Manage orders and shipments
  • View upcoming shipments immediately from the Shipments tab and Overview tab
  • Check order status online in real-time with just a few clicks
  • Custom ship schedules: Set custom delivery dates for ordered items, even for multiple shipments 
Get insights on MyIllumina
Get insights, stay informed
  • View your schedule of activities like instrument availability, instrument run progress, and consumables demand, all in a single view
  • Custom dashboard insights: Set up personalized notifications relevant to your business
  • Submit support inquiries and access helpful product resources

Illumina eCommerce: Unified online business

Illumina provides several ways of doing business online and understands you need an easy and seamless self-service solution. Illumina provides both B2B and direct purchasing options to best accommodate your business needs. This video will highlight how eCommerce at Illumina can work for you and your business.

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Getting started with MyIllumina

Registering for a MyIllumina account is fast and easy. Once you’re signed in, you can select products on Illumina.com, add them to a cart, and checkout. For help getting started, check out this tutorial on how to access MyIllumina and register for an account. 

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FAQ

To view and manage your orders:

  1. Navigate to Illumina.com and select “Settings” from the upper right in the top navigation bar.
  2. Click the “Order Management” link in the dropdown menu.  
  3. If prompted to sign in, enter your MyIllumina account credentials and click “Sign in”. 
  4. Once signed in, you will be directed to the Order Management page. The Overview tab will provide an at-a-glance view of your orders and shipments. For additional information, click the Orders tab or Shipments tab. 

To view and manage your orders:

  1. Navigate to Illumina.com and select “Settings” from the upper right in the top navigation bar.
  2. Click the “Order Management” link in the dropdown menu. 
  3. If prompted to sign in, enter your MyIllumina account credentials and click “Sign in”.  
  4. Once signed in, you will be directed to the Order Management page. The Overview tab will provide an at-a-glance view of your orders and shipments. For additional information, click the Orders tab or Shipments tab.

Start by visiting Illumina.com. Then, click the icon at the upper right of the navigation bar titled “Order Status,” you will notice a page with 2 columns: “Order History” and, “Check Order Status”.

  1. To begin, select either “Sales Order Number” or “Purchase Order/Reference Number.”
  2. Then, enter the corresponding number in the second field.
  3. Next, enter the ZIP code from the shipping address.
  4. Then, click View Order Details.

Invoices can be accessed in MyIllumina for orders placed online. Sign in to MyIllumina. Next, click “Order Management” in the top nav bar, and then “Orders” in the tab. A list of orders will be displayed, which can be searched by order number, or purchase order number. Click the desired order number, and if an order has shipped, a link will be available to download an invoice. Packing slips are attached in the Ship Notification email that a customer receives when Illumina ships the order.

When placing an order online, click “+ Schedule Another” while viewing a cart. This action duplicates the item in the cart to apply different ship dates. This feature is currently not available online for custom orders and quoted orders. Please contact the Illumina Customer Service team to apply a ship schedule to quoted orders.

Product availability can be checked after an item is added to a shopping cart. Once the items are added to the cart, the earliest delivery date will be displayed below each product.

Our B2B channel enables you and your organization to purchase Illumina products from within your own eProcurement supplier network, using a Punchout or Hosted Catalog solution. Our B2B integration team works directly with you to integrate a solution to fit your unique business requirements and timeline, from project scoping to post-integration support. Learn more on our Punchout page or reach out to b2bsupport@illumina.com to get started.

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MyIllumina tutorials and user guides

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Accessing MyIllumina

Registering for a MyIllumina account is fast and easy. To help you get started, check out this user guide for step-by-step directions on creating an account and logging in to MyIllumina. 

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Adding to cart 

Ordering products through MyIllumina on Illumina.com and adding them to a cart is simple and straightforward. For helpful hints and tips, check out this user guide on how to add products to a cart, sharing carts, adding to your Favorites, and more.

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Checkout

Once you’ve added products to a cart, checking out is easy, and you’re ready to accomplish even more. This user guide will show you how to purchase a quote, create new shipping addresses, select custom delivery dates and more.

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Order management

Managing your orders in MyIllumina is robust and fast. This user guide will show you how to search for orders, download a shipment summary, view upcoming shipments, print packing slips, and more.