Illumina Online Community

What is the Community at Illumina?

The Community at Illumina is a collaborative space where like-minded people can exchange ideas, solutions, tips, techniques, and information to support and empower each other. We’ve set out to establish the best source of next-generation sequencing (NGS)-related support and education in an environment where users can share their knowledge and expertise with others.

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Benefits of Joining Our Online Community

Being a part of our online community is a fast and easy way to get answers to your questions and interact with others to better understand how our products are being used throughout the industry.

As a part of the Community, you can:

  • Find answers to challenging questions
  • Discover the best way to conduct an experiment
  • Get troubleshooting tips from others who have dealt with similar challenges
  • Find helpful video tutorials and updated product guides
  • Build your reputation as a key opinion leader by helping other community members

Illumina Community Forums

The Community at Illumina includes a variety of forums for you to take part in. Personalize your experience by joining the forums that are relevant to you.

These include forums for:

  • Instruments
  • Library preparation
  • Informatics
  • Microarrays
  • New to NGS

Illumina Online Community FAQs

The Community at Illumina is committed to providing answers to your questions in a timely manner. Moderators will monitor forums and track down answers to difficult questions if members do not respond.
By subscribing, you will receive email updates when new content appears in an area of the community that you are interested in. As a member of the community, you have the ability to subscribe to a forum in order to be notified of its content.
Community members are made up of a vibrant mix of Illumina subject matter experts, customers, researchers, and students with diverse backgrounds across the globe.
The Community is intended to be a collaborative space where like-minded people in the genomics space can exchange ideas, solutions, tips, techniques, and information to support one another. The Community is not intended for direct customer support for Illumina products or services. If you need help with an Illumina instrument, software or other Illumina products or services, please contact Illumina Tech Support.

Join the Community at Illumina

To join the Community at Illumina, visit the Community homepage and choose ‘Sign Up’. You will need to create a unique login, separate from your MyIllumina account. In order to create an account, please be sure that your password has a minimum of 10 characters and contains alpha, numeric, and special characters.

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